Support When & Where You Need It

Technical Support

Our responsive packaging and process engineers will listen carefully to your needs and engineer packaging customized for your products’ unique formulations, projected life cycles, distribution methods, and equipment. They are readily accessible for all of our customers, regardless of size, and here to provide you personalized, one-on-one technical support.

Virtual or On-Site Troubleshooting

Connect with our packaging and process engineers online (skype, email, text, etc.) for rapid resolution of material and machine issues. If needed, they’re also available to travel to your location and troubleshoot issues or provide insights to optimize material/packaging machine performance when running our labels, flexible packaging film or folding cartons through your machinery.

We also provide a wide array of complementary technical services to our customers, including:

  • Line audits to identify inefficiencies
  • Expertise in a wide variety of packaging machinery
  • Relationships with machine manufacturers
  • Package prototyping
  • Product/package compatibility testing
  • Reverse engineering (material breakdown analysis)

Technical Services



Contact us today to discover how Outlook Group
can help your organization with its packaging needs.