Service & support

supplier or trusted business partner?

What is your definition of a valuable supplier? What are the key components you expect from your suppliers, and what are the “next level” aspects of those suppliers you’ve chosen to partner with?

At Outlook Group, we’re expecting that Service and Support are the two key factors in differentiating between a supplier and a trusted business partner. Therefore, we’ve focused our assets on delivering value in these critical areas.

Our team is comprised of dedicated Customer Service Professionals, Prepress, R&D and Project Management and Field Technical Support. All focused on making certain your transition to Outlook Group is smooth and seamless.

Take a look at the offerings below. Give us a call to learn how we deliver seamless transitions, and smoothly run supply programs to our customers.

Transition Expertise

Are you looking to convert your cut-and-stack label to roll-fed? How about adding a new line to fill your pre-made pouches? Maybe you’re in need of some assistance with your new form/fill/seal machine.

At Outlook Group, we have the technical professionals that can assist you in making all of these conversions, and more.

As we strive to deliver value to our customers everyday, we see great value in being there with you during times of transition. Our team collaborates with your team to assure your new machine, or product format conversion goes smoothly.

Ask us how we’ve delivered Transitional Expertise to our customers, and how we can deliver the same to you.

Prepress & Design

Does your packaging supplier use an outside source for plate making? Are there additional charges for outside partners to assist with package design? Who controls color between your art provider and those who print your packaging?

At Outlook Group, these functions are provided in-house keeping control of your packaging in the hands of our team, and only our team. Our Prepress team is equipped with state-of-the-art programs that allow us to work with you and your team until your package appears the way you want it to on-shelf. Our color-management system assures consistent product job-to-job and run-to-run. And our Design team delivers the package you require to provide the protection your product requires.

We have robust in-house capabilities in Prepress and Design. Ask us how this area can drive value to your packaging project.

Process & Application Engineering

What is the right package for your product? Which materials should be used to protect your product, or enhance its shelf life? How can Outlook Group help streamline your packaging process?

We have the team that can assist you with all of the above.

Our Process Engineering team will work with you team to better understand product flow, to minimize human interaction and maximize productivity on your packaging lines. Likewise, our Application Engineering team bring vast experience in choosing the right materials to deliver the right package while maintaining your products’ integrity.

Whether you’re looking to add speed to your packaging line, or searching for the right combination of materials to extend your products shelf life, Outlook Group delivers.

Give us a call and find out how we can help you.

Data & Project Management

Sequentially numbered barcode labels didn’t exist when we were kids. Neither did home delivery of a vacuum cleaner. But as the market changes, so has Outlook Group.

Building a robust Data Management system has become part of our daily routine. Whether your searching for digitally printed sequential barcodes with zero duplications, or digitally printed short run labels for a new product offering, Outlook Group has the experience and assets to deliver the data security you require.

As well, our team of Project Managers have tackled the challenge of designing and implementing entire packaging lines, to assisting our customers with equipment upgrades.

In all, we’ve developed a robust team of experienced Data and Project Management members that delivers for our customers every day. Call us to see how they can impact your business.

Field Technical Support

What is the most important to you regarding your packaging lines? The Outlook Group is willing to bet that keeping them running is very high on your list of responses.

But what happens when you do encounter an issue…is your current supplier there to help?

We are. Our Field Technical Support team is ready to deploy to assist you with your packaging challenges. Whether you encounter issues with labels adhering to your container, film not sealing on your packaging line, or cartons that will not open of your automatic filling equipment, our team will be there to help you find the fix.

This is another example of how Outlook Group delivers for our customers. Give us a call to find out how we can help with your packaging challenge.